Do you ever feel like your highly skilled team is stuck performing low-value, manual data entry? If so, it may be due to a lack of efficient platforms, which is acting as an “anchor” on your human capital. When teams lack the right tools to perform their jobs effectively, tasks take longer to complete, regardless of what some efficiency experts might think. It’s similar to expecting a mechanic to fix your car with only a crescent wrench. Sure, a skilled mechanic can manage, but it will undoubtedly take much longer.
The Reason People Are Leaving Your Org
One of the biggest reasons organizations experience high talent attrition is the belief that “hustling” through manual work builds character. The reality is that inadequate platforms impose a burden on your team’s intelligence and display a lack of respect for the individuals you hired. People don’t want to feel that they need to earn their stripes, and frankly, it isn’t necessary. This mindset often stems from a team lacking clear processes and having a poor tech stack. If you want to tap into your team’s high-value strategic thinking, you need to stop compensating them like surgeons who mop floors.
A New Type of Year-End Evaluation
When it’s time for annual or periodic employee evaluations, one important factor to consider is platform support. Have you conducted a thorough assessment of how well your current platforms support your team’s work? If you aren’t doing this at least once a year, you are likely missing a significant opportunity. Take the time to evaluate your tech stack: When was the last time you installed new software? When did you last retire a piece of software? Do you keep track of outages? How often do you experience issues when updating platforms? Do these updates cause turmoil and downtime for your team? These are essential questions to ask regularly.
Steve Beauchamp 